Staff, Technical Account Manager at Twilio · United States · Joined
T
Staff, Technical Account Manager
Twilio · United States · Just now · 0 applicants
NewRemoteFull-timeLead
Pay
$117k–$146kListed
Workplace
Remote
Job type
Full-time
Level
Lead
Source: jobright · Posted by joined-scrapper
About the role
Twilio is hiring a Staff Technical Account Manager to act as the designated technical support contact for strategic customers, resolving complex issues and providing proactive guidance to prevent downtime. This remote role involves troubleshooting cloud and API solutions and communicating with both technical and non-technical audiences.
What you’ll do
Serve as the designated technical support engineering contact for strategic customers
Resolve complex technical problems
Provide proactive guidance to help prevent business-impacting downtime
Share customer feedback and trends with internal teams
Troubleshoot customer use of Twilio helper libraries
Collaborate with other departments to find solutions customers need
What you’ll need
6 to 10+ years of relevant experience
Good knowledge of RESTful technology, APIs, and cloud solutions
Ability to troubleshoot server-side code in Java, Node.js, PHP, C#, or Python and client-side JavaScript
Understanding of React and Redux
Skilled in troubleshooting network connectivity issues with TCP/UDP and SSL/TLS
Experience managing dedicated customer accounts
Original job description
Twilio is hiring a Staff Technical Account Manager to serve as the designated technical support engineering contact for strategic customers. The role resolves complex technical problems, provides proactive guidance to help prevent business-impacting downtime, and shares customer feedback and trends with internal teams.6 to 10+ years of relevant experience…