Technical Support Specialist at Takt · Reston, VA · Joined
T
Technical Support Specialist
Takt · Reston, VA · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$70k–$90kListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Takt seeks a Technical Support Specialist to troubleshoot customer issues for its warehouse intelligence platform, escalate bugs to Engineering, and improve support documentation. The role involves managing a support queue, writing clearly to customers, and working scheduled shifts.
What you’ll do
Troubleshoot customer issues
Escalate actionable bugs to Engineering
Improve support documentation with Customer Success and Engineering
Manage and prioritize the support queue
Meet response targets
Work scheduled shifts and participate in on-call rotation
What you’ll need
Experience supporting a SaaS product and writing to customers
Experience managing a support queue and prioritizing under volume
Comfort with reading logs and following data
Clear writing for both customers and engineers
Composure with customers having a bad day
Willingness to work scheduled shifts and join on-call rotation
Original job description
Takt builds warehouse intelligence software that supports distribution center operations. The Technical Support Specialist troubleshoots customer issues, escalates actionable bugs to Engineering, and improves support documentation in collaboration with Customer Success and Engineering.Experience supporting a SaaS product: working tickets, troubleshooting…