Customer Support Specialist (Integrations & Accounting) at Miter · San Francisco, CA · Joined
M
Customer Support Specialist (Integrations & Accounting)
Miter · San Francisco, CA · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$90k–$110kListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Miter seeks a Customer Support Specialist to own integration and accounting support cases, troubleshoot and resolve issues, and build support resources for construction contractor software users.
What you’ll do
Own integration and accounting support cases from troubleshooting through resolution
Prevent unnecessary engineering escalations
Develop support resources and processes
Maintain a clean support queue and set expectations with customers
Communicate sync failures clearly to stressed controllers
Build guides and help teammates improve
What you’ll need
2+ years of hands-on work with accounting or ERP systems
Depth in at least one of Sage Intacct, Sage 100/300 CRE, QuickBooks, NetSuite, Acumatica, Viewpoint Vista/Spectrum, or Foundation
Working understanding of payroll, chart of accounts, GL mapping, journal entries, accruals, job costing, and reconciliation
Technical troubleshooting instincts and comfort reading logs and handling CSV imports/exports
Organized, self-starting, with clear warm writing and a teacher's mindset
Comfort using AI tools and an empathetic, service-minded approach
Original job description
Miter builds software for construction contractors. The Customer Support Specialist owns integration and accounting support cases from troubleshooting through resolution, helps prevent unnecessary engineering escalations, and develops support resources and processes.2+ years of hands-on work with accounting or ERP systems, whether supporting customers,…