Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Cyera seeks a Senior Customer Success Engineer to serve as the trusted technical partner for enterprise customers using its identity security platform, leading onboarding, resolving technical challenges, and driving adoption and long-term value while collaborating with Engineering, Product, and Sales.
What you’ll do
Lead customer onboarding for the identity security platform
Resolve technical challenges and drive issue resolution
Drive product adoption and long-term customer value
Collaborate with Engineering, Product, and Sales teams
Own customer relationships including renewal and expansion
Manage multiple account management projects with attention to detail
What you’ll need
5+ years in customer-facing technical roles such as TAM, Professional Services, Solution Architect, or Customer Success Engineer
Experience providing Cyber/Identity solutions to large enterprise customers
Experience interfacing with technical end customers including IT, Developers, DevOps, and Identity & Security teams
Track record of increasing customer satisfaction, adoption, and retention
Ability to manage multiple account projects while maintaining sharp attention to detail
Strong collaboration, communication, and executive/C-level influencing skills; early-stage company experience preferred
Original job description
Cyera is hiring a Senior Customer Success Engineer to serve as the trusted technical partner for customers using its identity security platform. The role leads onboarding, resolves technical challenges, drives adoption and long-term value, and collaborates with Engineering, Product, and Sales.5+ years of proven experience in customer facing roles…