Foundation Software · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Junior
Team: Technical Support · Source: jobright · Posted by joined-scrapper
About the role
Provide remote technical support for Foundation Software's construction accounting software, troubleshooting client issues, tracking concerns, and maintaining knowledge of the software and industry.
What you’ll do
Troubleshoot client issues with construction software
Track and communicate client concerns
Maintain knowledge of software and industry factors
Explain technical details in simple terms
Address complex situations independently while following protocols
Keep detailed and accurate records
What you’ll need
Active listening skills
Proven top-level support to customers and associates
Excellent written and verbal communication
Superior organizational skills and teamwork
Working knowledge of Microsoft Word and Excel
Technical computer knowledge and Microsoft SQL/database experience a plus
Original job description
Foundation Software is seeking a Technical Support Representative to provide remote technical support to clients using its construction software. The role involves troubleshooting issues, tracking and communicating client concerns, and maintaining knowledge of the software and relevant industry factors.Ability to actively listen to clients to understand…