Principal Customer Success Manager - Federal at ServiceNow · Austin, TX · Joined
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Principal Customer Success Manager - Federal
ServiceNow · Austin, TX · Just now · 0 applicants
NewOn-siteFull-timeLead
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Lead
Team: Federal · Source: jobright · Posted by joined-scrapper
About the role
ServiceNow seeks a Principal Customer Success Manager to advocate for federal customers, driving business outcomes, adoption, and technical health through prescriptive guidance and AI integration.
What you’ll do
Advocate for customers and oversee portfolio engagement
Provide prescriptive guidance to drive business outcomes
Drive product adoption and technical health
Ensure value from ServiceNow investments
Mentor team members
Manage complex issues through analysis and resolution
What you’ll need
10+ years of related work experience
Experience with AI integration in workflows
Ability to work independently on projects
Strong analytical and problem-solving skills
Collaborative mindset
ServiceNow certifications
Original job description
ServiceNow is hiring a Principal Customer Success Manager – Federal to advocate for customers and oversee a portfolio’s engagement and outcomes. The role provides prescriptive guidance to drive customer business outcomes, product adoption, technical health, and value from ServiceNow investments.Experience in leveraging or critically thinking about how to…