Service Desk Analyst II at MB2 Dental · Carrollton, TX · Joined
MD
Service Desk Analyst II
MB2 Dental · Carrollton, TX · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
MB2 Dental seeks a Service Desk Analyst II to provide end-user support for remote and onsite locations, resolving IT issues and managing tickets in a healthcare environment.
What you’ll do
Resolve IT equipment, software, account, and network issues
Manage support tickets
Coordinate with vendors and internal teams
Support end users at remote partner offices and onsite locations
What you’ll need
CompTIA A+ and Net+ certifications or 5+ years of IT performance analysis and end-user support in health industry
Proficiency in CRM and task management software
Exceptional analytical and problem-solving skills
Advanced collaboration, communication, and interpersonal skills
Excellent organizational and time management skills
Working knowledge of macOS or Apple certification
Original job description
MB2 Dental is hiring a Service Desk Analyst II to support end users at remote partner offices and onsite locations. The role resolves IT equipment, software, account, and network issues, manages support tickets, and coordinates with vendors and internal teams.CompTIA A+ and Net+ certifications or 5 or more years of experience in IT performance analysis…