Senior Engineer - Cloud & Infra Management at LTM · Scottsdale, AZ · Joined
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Senior Engineer - Cloud & Infra Management
LTM · Scottsdale, AZ · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Service Desk Engineer role providing L1 technical support to end users, managing incidents and service requests while ensuring SLA-based resolution. Focuses on Windows, Microsoft 365, Active Directory, and ITSM tools.
What you’ll do
Provide L1 technical support to end users
Manage incidents and service requests
Ensure timely resolution in line with defined SLAs
Handle SLA and escalation management
Perform basic hardware and peripheral troubleshooting
Support VPN and basic networking issues
What you’ll need
Experience in Service Desk / IT Helpdesk support
Knowledge of Windows desktop troubleshooting
Proficiency with Microsoft 365, Outlook, and Teams
Familiarity with Active Directory basics
Experience with ITSM tools such as ServiceNow or Freshservice
Understanding of ITIL processes and good communication skills
Original job description
LTIMindtree is hiring a Service Desk Engineer to provide L1 technical support to end users. The role manages incidents and service requests and ensures timely resolution in line with defined SLAs.Service Desk IT Helpdesk SupportWindows Desktop TroubleshootingMicrosoft 365 Outlook and TeamsActive Directory basicsServiceNow Freshservice or similar…