Provides first-line IT support to clients, handling calls, chats, and tickets, resolving common issues, and managing user accounts and devices while escalating complex problems.
What you’ll do
Respond to calls, chats, and tickets
Resolve common IT issues
Manage user accounts and devices
Escalate or report issues to appropriate teams
What you’ll need
1–2 years in IT support, help desk, or technical customer service
Working knowledge of Windows 10/11 and Microsoft 365 apps
Basic Active Directory or Entra ID user and group management
Calm, clear communication by phone, chat, and email
Organized with runbook adherence and good written English
Original job description
Rozmith is hiring L1 Help Desk Technicians to provide first-line IT support to its clients. The role involves responding to calls, chats, and tickets, resolving common issues, managing user accounts and devices, and escalating or reporting issues to the appropriate teams.1–2 years in IT support, a help desk or technical customer service; school,…