Zip is hiring a GTM Strategy & Operations Manager to own post-sales operating rhythms, models, and metrics across the Customer Success organization. The role standardizes post-sales operations and drives cross-functional initiatives to improve customer experience and GTM execution.
What you’ll do
Own post-sales operating rhythms, models, and metrics
Support customer coverage, retention, and growth
Standardize post-sales operations
Drive cross-functional initiatives to improve customer experience and GTM execution
What you’ll need
8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, or similar
Strong analytical and modeling skills: expert in Excel/Sheets and willing to learn SQL
Deep understanding of post-sale customer lifecycle and SaaS business models
Experience with RevOps systems like Salesforce, Gong, Superset
Excellent written and verbal communication, able to present to executives
High bias for action and proven track record managing ambiguous projects
Original job description
Zip is hiring a GTM Strategy & Operations Manager, Post-Sales to partner with its Customer Success organization and own the operating rhythms, models, and metrics that support customer coverage, retention, and growth. The role standardizes post-sales operations and drives cross-functional initiatives to improve customer experience and GTM execution.8+…