Customer Care Representative at Barnes & Noble, Inc. · Delray Beach, FL · Joined
BI
Customer Care Representative
Barnes & Noble, Inc. · Delray Beach, FL · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Barnes & Noble is seeking a Customer Care Representative in Delray Beach, FL to support customers, members, and stores across website, membership, NOOK, and retail operations. The role involves resolving inquiries via phone, email, and chat, troubleshooting issues, and coordinating follow-up to enhance the customer experience.
What you’ll do
Resolve customer inquiries through phone, email, and chat
Troubleshoot customer issues
Coordinate follow-up to improve customer experience
Support customers, members, and stores
Assist with website, membership, NOOK, and retail operations
What you’ll need
2-3 years customer service experience
Technologically astute
Excellent Microsoft Office Suite skills
Excellent written and verbal communication skills
Ability to manage multiple projects simultaneously with attention to detail
Ability to analyze customer situations and provide solutions
Original job description
Barnes & Noble, Inc. is hiring a Customer Care Representative to support customers, members, and stores across its website, membership program, NOOK, and retail operations. The role resolves inquiries through phone, email, and chat, troubleshoots issues, and coordinates follow-up to improve the customer experience.2-3 years Customer Service Experience…