Senior Business Analyst at Georgia IT, Inc. · Houston, TX · Joined
GI
Senior Business Analyst
Georgia IT, Inc. · Houston, TX · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Senior Business Analyst role supporting customer-facing self-service digital capabilities and customer experience initiatives for wm.com, focusing on defining requirements, improving customer journeys, and applying AI-enabled capabilities in collaboration with business, product, UX, data, and technical teams.
What you’ll do
Define requirements for customer-facing solutions
Improve customer journeys
Apply AI-enabled capabilities
Support and evolve self-service digital capabilities
Partner with business, product, UX, data, and technical teams
What you’ll need
8+ years of experience as a Business Analyst, with at least 2+ years at senior/lead (BA4) level
Experience supporting customer-facing digital platforms, preferably self-service websites or portals
Experience with AI-enabled solutions such as conversational AI, automation, predictive or recommendation systems, and personalization engines
Strong experience with Agile product delivery (Scrum/Kanban), user stories, and backlog management
Excellent stakeholder management, facilitation, and communication skills
Original job description
Georgia IT, Inc. is recruiting for a confidential client seeking a Senior Business Analyst to support and evolve self-service digital capabilities and customer experience initiatives for wm.com. The role defines requirements for customer-facing solutions, improves customer journeys, and helps apply AI-enabled capabilities in partnership with business,…