Manager, Customer Escalations at HighLevel · United States · Joined
H
Manager, Customer Escalations
HighLevel · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$74k–$95kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Escalations · Source: jobright · Posted by joined-scrapper
About the role
HighLevel is hiring a Manager to lead its Customer Escalations function, handling complex customer issues, coordinating cross-team resolutions, and converting recurring friction into operational improvements. The role requires 8+ years of customer-facing leadership experience in a high-growth SaaS environment.
What you’ll do
Lead the customer escalations team
Handle complex customer situations directly
Coordinate resolutions across teams
Turn recurring customer friction into operational improvements
Influence and drive change across teams
Operate independently in ambiguous situations
What you’ll need
8+ years in customer support/experience/success or escalations with leadership experience
Demonstrated success in high-growth SaaS or technology
Experience leading customer-facing professionals
Exceptional written and verbal communication
Strong business judgment and analytical skills
Ability to identify patterns and diagnose root causes
Original job description
HighLevel is hiring a Manager, Customer Escalations to lead its Customer Escalations function and team. The role handles complex customer situations directly, coordinates resolutions across teams, and turns recurring customer friction into operational improvements.8+ years of progressive experience in Customer Support, Customer Experience, Customer…