Customer Success Manager at Waites · Cincinnati, OH · Joined
W
Customer Success Manager
Waites · Cincinnati, OH · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Waites seeks a Customer Success Manager to manage onboarding, engagement, and long-term relationships for industrial IoT sensor clients, coordinating internal resources and identifying growth opportunities.
What you’ll do
Manage customer onboarding
Engage and train customers
Ensure customer satisfaction
Coordinate internal resources
Document service activities
Gather feedback and identify growth opportunities
What you’ll need
BS/BA degree or related experience
Excellent computer skills
Strong communication and interpersonal skills
Superior organization and time management
Flexible problem-solving
2-3 years client service or sales experience
Original job description
Waites is a customer-focused provider of wireless, mesh-networked IoT sensors for industrial environments. The Customer Success Manager will manage customer onboarding, engagement, training, satisfaction, and long-term relationships while coordinating internal resources, documenting service activities, gathering feedback, and identifying account growth…