Business Consultant, Change Management, VRS at NiCE · United States · Joined
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Business Consultant, Change Management, VRS
NiCE · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
This remote role advises enterprise customers on change management and adoption of AI-enabled contact center software, guiding teams through change planning, stakeholder engagement, and enablement. The consultant translates AI capabilities into clear messaging for executives, supervisors, and frontline agents to drive successful adoption.
What you’ll do
Advise customers on change plans and adoption of enterprise software in contact center environments
Guide customer teams through change planning and stakeholder engagement
Support communications, enablement, and adoption of AI-enabled contact center capabilities
Create content assets and presentations to support change initiatives
Facilitate engagement with executives, supervisors, and frontline leaders
Translate AI-driven capabilities into clear, role-based messaging for different audiences
What you’ll need
PROSCI certification required
5+ years of experience leading change management for large technology implementations
Experience working in a contact center environment
Experience with enterprise software change management
Experience supporting change management for AI, automation, or advanced analytics initiatives
Strong advisory, facilitation, presentation, and communication skills
Original job description
NiCE is hiring a Business Consultant, Change Management, to advise customers on change plans and adoption of enterprise software in contact center environments. The role guides customer teams through change planning, stakeholder engagement, communications, enablement, and adoption of AI-enabled contact center capabilities.Experience working in a contact…