ServiceNow Sr Business Process Consultant ITSM at VOLTO Consulting · United States · Joined
VC
ServiceNow Sr Business Process Consultant ITSM
VOLTO Consulting · United States · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Senior Business Process Consultant role focused on ServiceNow ITSM, leading functional solution work, translating customer requirements into workflows and user stories, coaching colleagues, and integrating AI into process optimization.
What you’ll do
Lead functional solution work for ServiceNow ITSM
Translate customer requirements into workflows and user stories
Coach colleagues on ServiceNow best practices
Contribute product feedback and leading practices
Leverage AI to optimize workflows and tailor customer solutions
Guide stakeholders in responsible, value-driven AI adoption
What you’ll need
8+ years progressive experience in professional services
ServiceNow Certified System Administrator (CSA)
ServiceNow certifications in aligned workflow
Industry domain expertise
Experience driving complex issues through analysis and resolution
Ability to work collaboratively and independently
Original job description
VOLTO Consulting is hiring a Senior Business Process Consultant focused on ServiceNow ITSM. The role leads functional solution work, translates customer requirements into workflows and user stories, coaches colleagues, and contributes product feedback and leading practices.ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modulesServiceNow…