Technical Support Specialist II at DOOR · Olivette, MO · Joined
D
Technical Support Specialist II
DOOR · Olivette, MO · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
The Technical Support Specialist II at DOOR resolves escalated technical issues for smart access and building automation, collaborates with internal teams, and supports customers and installation partners.
What you’ll do
Own and resolve escalated customer technical issues
Support customers and installation partners
Collaborate with Engineering, Product, and Operations on technical problems
Investigate and improve support processes
What you’ll need
3+ years in technical support, hardware troubleshooting, IT, or IoT
Knowledge of networking fundamentals and connected devices
Strong analytical and troubleshooting skills
Excellent verbal and written communication
Ability to learn proprietary technologies quickly
Experience with electronic access control or building automation
Original job description
DOOR is hiring a Technical Support Specialist II to troubleshoot and resolve escalated hardware, software, networking, and connected building technology issues. The role owns customer escalations, supports customers and installation partners, and collaborates with Engineering, Product, and Operations to investigate technical problems and improve support.…