Customer Success / Account Manager at Softengine · United States · Joined
S
Customer Success / Account Manager
Softengine · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$100kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Softengine is hiring a remote Customer Success/Account Manager to guide enterprise and mid-market clients through the customer lifecycle, driving satisfaction, adoption, retention, and growth. The role manages account relationships, identifies risks and expansion opportunities, and conducts executive business reviews.
What you’ll do
Guide clients throughout the customer lifecycle
Drive customer satisfaction, adoption, retention, and growth
Help clients achieve measurable outcomes
Manage account relationships
Identify risks and expansion opportunities
What you’ll need
8+ years in Customer Success, Account Management, Professional Services, or client-facing roles
Experience managing enterprise or mid-market customer relationships
Strong executive communication and presentation skills
Proficiency with CRM and customer success tools (Salesforce, HubSpot, Gainsight, Zendesk)
Bachelor's degree and SAP Business One Certification – Sales
SaaS/ERP industry experience and familiarity with QBRs, adoption, retention, and renewal strategies
Original job description
Softengine is seeking a strategic, relationship-focused Customer Success / Account Manager to guide clients throughout their customer lifecycle. The role drives customer satisfaction, adoption, retention, and growth by helping clients achieve measurable outcomes, managing account relationships, and identifying risks and expansion opportunities.8+ years of…