Principal Customer Success Specialist, Observability & Security, AWS Specialist and at Amazon · Seattle, WA · Joined
A
Principal Customer Success Specialist, Observability & Security, AWS Specialist and
Amazon · Seattle, WA · Just now · 0 applicants
NewOn-siteFull-timeLead
Pay
$210k–$284kListed
Workplace
On-site
Job type
Full-time
Level
Lead
Team: AWS Specialist and Partner Organization · Source: jobright · Posted by joined-scrapper
About the role
Principal Customer Success Specialist for AWS Observability & Security, acting as a senior technical advisor to enterprise customers and driving post-sale adoption, retention, and expansion while influencing AWS product strategy. This role develops customer success strategies, adoption frameworks, playbooks, health models, and enablement programs at scale.
What you’ll do
Serve as senior technical advisor and thought leader for enterprise customers
Shape post-sale adoption, retention, expansion, and value realization
Develop customer success strategies, adoption frameworks, and playbooks
Design health models and scaled enablement programs
Build cross-functional partnerships across product, engineering, GTM, and field sales
Influence AWS product direction based on customer needs
What you’ll need
10+ years in technical customer-facing roles (customer success, solutions architecture, TAM, consulting)
5+ years advising Fortune 500 enterprise customers on cloud adoption, security, or observability
Experience designing enterprise-scale adoption programs with health scoring and enablement
Proven executive-level (CxO) engagement and ability to influence without authority
AWS certification (e.g., Solutions Architect Professional, Security Specialty) or CISSP-ISSAP/ISSEP
Experience spanning observability and security domains, with familiarity in SIEM/SOAR and GenAI/LLM security
Original job description
Amazon Web Services (AWS) is a cloud platform provider offering a broad suite of services for businesses of all sizes. The Principal Customer Success Specialist will serve as a senior technical advisor and thought leader for enterprise customers across observability and security, shaping post-sale adoption, retention, expansion, and value realization. The…