Sr Manager, Customer Success at Lightning Step Technologies · United States · Joined
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Sr Manager, Customer Success
Lightning Step Technologies · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Lead the Customer Success team at Sunwave Health, owning gross revenue retention, managing at-risk accounts, and building the team's operational processes and cross-functional customer lifecycle practices.
7+ years in Customer Success, Account Management, or related customer-facing role
Managing people experience
Bachelor's degree or equivalent professional experience
Track record turning around at-risk accounts
Experience building playbooks, coverage models, segmentation, and capacity planning
Comfortable with data and healthcare technology, EHR, or revenue cycle experience
Original job description
Sunwave Health is hiring a Sr Manager, Customer Success to own gross revenue retention and lead its Customer Success team. The role will manage complex and at-risk accounts while building the team’s operating processes, reporting, and cross-functional customer lifecycle practices.7+ years in Customer Success, Account Management, or a related…