Associate Manager Application Support at Duck Creek Technologies · United States · Joined
DT
Associate Manager Application Support
Duck Creek Technologies · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$98k–$139kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Source: jobright · Posted by joined-scrapper
About the role
Duck Creek Technologies is hiring an Associate Manager of Application Support to provide advanced technical support, oversee incident resolution, and improve support processes. The role monitors application performance, coordinates releases, and collaborates across teams in a remote environment.
What you’ll do
Provide advanced technical support and oversee resolution of complex incidents
Monitor application performance and uptime
Coordinate troubleshooting and releases with internal teams
Improve incident resolution and support processes
Escalate issues appropriately and ensure proper resolution paths
Analyze incident trends and recommend long-term solutions
What you’ll need
Bachelor's degree in IT, Computer Science, or related field
3+ years of experience in application support, IT operations, or technical troubleshooting
Strong troubleshooting skills for complex technical issues
Knowledge of incident and problem management practices
Proficiency in application performance monitoring tools
Strong understanding of IT environments, including networking, infrastructure, and cloud technologies
Original job description
Duck Creek Technologies is hiring an Associate Manager of Application Support to provide advanced technical support and oversee resolution of complex incidents involving its software applications. The role monitors application performance and uptime, coordinates troubleshooting and releases with internal teams, and improves incident resolution and support…