iMerit is hiring a remote Customer Success Manager to own strategic Mobility & Robotics accounts, ensuring client health, retention, delivery performance, and growth while coordinating with client and internal teams.
What you’ll do
Own strategic Mobility & Robotics accounts
Ensure client health and retention
Manage delivery performance
Drive account growth and expansions
Coordinate client and internal teams
Handle escalations calmly and clearly
What you’ll need
6+ years in customer success, account management, or technical program management
Track record of retaining and growing accounts
Experience managing outsourced, offshore, or managed-service programs at scale
Working knowledge of AV, ADAS, or robotics data
Strong analytical and process improvement skills
Share iMerit's social mission of providing transformational livelihood opportunities
Original job description
iMerit, an EXL Company, provides training, evaluation and validation data for AI teams. The Customer Success Manager owns strategic Mobility & Robotics accounts, ensuring client health, retention, delivery performance and account growth while coordinating with client and internal teams.6+ years in a customer-facing role such as customer success, account…