Technical Support Specialist at Grand Consulting | Managed IT Services, Outsourced IT, and Tech Support · Des Moines, IA · Joined
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Technical Support Specialist
Grand Consulting | Managed IT Services, Outsourced IT, and Tech Support · Des Moines, IA · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Grand Consulting is hiring a Technical Support Specialist to provide client-facing technical assistance and troubleshoot Windows-based systems. The role requires 3-5 years of IT support experience and familiarity with Active Directory, Microsoft 365, and Google Workspaces.
What you’ll do
Provide technical assistance and customer support to clients
Troubleshoot Windows workstations and servers
Assist with installations and upgrades
Document solutions
Escalate complex issues with internal teams
What you’ll need
3 to 5 years of help desk or IT support experience
Strong knowledge of Windows workstations and servers
Solid understanding of Active Directory
Knowledge of small to medium sized computer network setup
Ability to manage multiple projects simultaneously
Valid driver's license and vehicle for transportation
Original job description
Grand Consulting is hiring a Technical Support Specialist to provide technical assistance and customer support to its clients. The role focuses on troubleshooting Windows workstations and servers, assisting with installations and upgrades, documenting solutions, and escalating complex issues with internal teams.Because of the technical nature of this…