Continual Service Improvement Manager, Global Infrastructure and Operations at New York University · New York, NY · Joined
NU
Continual Service Improvement Manager, Global Infrastructure and Operations
New York University · New York, NY · Just now · 0 applicants
NewHybridFull-timeManager
Pay
$160k–$180kListed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Team: Global Infrastructure and Operations · Source: jobright · Posted by joined-scrapper
About the role
NYU seeks a Continual Service Improvement Manager to drive service improvements across its global infrastructure and operations portfolio, maintaining improvement backlogs, developing strategies and roadmaps, and collaborating with service owners to implement and measure improvements.
What you’ll do
Drive continual service improvement across global infrastructure and operations
Maintain improvement backlogs and roadmaps
Develop service strategies and improvement plans
Collaborate with service owners to implement improvements
Measure and report improvement results
Design and execute communication and marketing plans for technical services
What you’ll need
Bachelor's degree in IT, Business, or related field or equivalent
5+ years of experience in IT Service Management with focus on CSI
Experience leading service improvement in complex global environment
Deep knowledge of ITIL specifically CSI stage
Strong project and program management skills
Excellent stakeholder management and communication skills
Original job description
New York University is hiring a Continual Service Improvement Manager to drive continual service improvement across its Global Infrastructure and Operations service portfolio. The role maintains improvement backlogs, develops service strategies and roadmaps, and collaborates with service owners to implement improvements and measure results.Bachelor's…