Team: AI · Source: jobright · Posted by joined-scrapper
About the role
Aptean seeks an Account Manager, AI to retain and expand a portfolio of existing customers by identifying AI and broader solution opportunities, developing strategic account plans, and collaborating with internal teams. The role focuses on customer retention and growth through upsell, cross-sell, and SaaS conversion in a technology-driven environment.
What you’ll do
Manage and grow relationships across a portfolio of existing customers
Focus on customer retention and expansion by identifying AI and broader solution opportunities
Develop strategic account plans
Partner with internal teams to support customer needs
Manage revenue and bookings targets
Maintain accurate CRM data, manage pipeline, and provide reliable forecasts to sales leadership
What you’ll need
Experience in Account Management, Customer Success, or sales within AI Solutions, SaaS, or technology-driven environments
Track record of retaining and growing existing customer accounts through upsell, cross-sell, SaaS conversion, or expansion
Ability to position complex or emerging technologies, including AI, in practical, business-focused terms
Comfort engaging with technical and non-technical stakeholders, including senior decision-makers
Experience developing strategic account plans and prioritizing customer portfolios
Strong collaboration skills with cross-functional teams to manage customer needs, opportunities, and escalations
Original job description
Aptean is hiring an Account Manager, AI to manage and grow relationships across a portfolio of existing customers. The role focuses on customer retention and expansion by identifying AI and broader solution opportunities, developing strategic account plans, and partnering with internal teams to support customer needs.Experience in Account Management,…