Information Technology Help Desk Technician at OculusIT · Raleigh, NC · Joined
O
Information Technology Help Desk Technician
OculusIT · Raleigh, NC · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
OculusIT seeks a Help Desk Technician to provide first- and second-level end-user support, troubleshooting desktop and network connectivity issues and escalating complex network problems. The role requires at least two years of help desk or desktop support experience, familiarity with Windows/macOS, and strong customer-service communication skills.
What you’ll do
Provide first- and second-level support to end users
Troubleshoot desktop and network connectivity issues
Support user accounts and devices
Escalate complex network problems with clear diagnostics
What you’ll need
2+ years of help desk, desktop support, or technical support experience
Ability to troubleshoot connectivity using ping, traceroute, and switch/AP interfaces
Familiarity with Windows and/or macOS and productivity software
Strong troubleshooting, communication, and customer-service skills
CompTIA Network+ preferred and/or CompTIA A+
Exposure to Cisco, Ubiquiti, Meraki, or similar networking hardware
Original job description
OculusIT is hiring a Help Desk Technician to provide first- and second-level support to end users. The role troubleshoots desktop and network connectivity issues, supports user accounts and devices, and escalates complex network problems with clear diagnostics.2+ years of experience in a help desk, desktop support, or technical support roleDemonstrated…