Staff Customer Success Manager at Boston Dynamics · Waltham, MA · Joined
BD
Staff Customer Success Manager
Boston Dynamics · Waltham, MA · Just now · 0 applicants
NewOn-siteFull-timeLead
Pay
$120k–$135kListed
Workplace
On-site
Job type
Full-time
Level
Lead
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Boston Dynamics seeks a Staff Customer Success Manager to lead strategic customer relationships, drive adoption and retention, and resolve escalations for its advanced robotic solutions. The role partners across teams to improve customer outcomes and elevate the Customer Success organization.
What you’ll do
Lead strategic customer relationships
Support customer adoption and retention
Resolve escalations
Partner across teams to improve customer outcomes
Improve the Customer Success organization
What you’ll need
Deep expertise in Customer Success Management and service delivery best practices
Proven ability to manage customer relationships with complex technical products
Strong analytical skills to interpret client data and propose actionable recommendations
Exceptional stakeholder management and communication skills
Proficiency with CRM tools and client success platforms
5+ years in client success or strategic account support; experience mentoring peers
Original job description
Boston Dynamics is hiring a Staff Customer Success Manager to help clients achieve value from its robotic solutions. The role leads strategic customer relationships, supports adoption and retention, resolves escalations, and partners across teams to improve customer outcomes and the Customer Success organization.Deep expertise in Customer Success…