Customer Success Manager at Citian · Chicago, IL · Joined
C
Customer Success Manager
Citian · Chicago, IL · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$90k–$130kListed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Citian seeks a Customer Success Manager to help public sector clients maximize value from its roadway safety planning software, build lasting relationships, and drive account growth. The role collaborates with Sales and Development to ensure retention and customer success.
What you’ll do
Help public sector clients achieve value from Citian's products
Build lasting relationships with clients
Identify account growth opportunities
Collaborate with Sales and Development
What you’ll need
3+ years of Customer Success experience, ideally within SaaS GovTech
Proven ability to develop and implement risk mitigation strategies
Proven ability to ensure customer retention
Strong track record of consistently exceeding customer success metrics and targets
Excellent verbal and written communication skills
Venture-backed, start-up experience and prior Customer Success experience with public sector clients
Original job description
Citian is a SaaS technology company serving transportation and infrastructure systems. The Customer Success Manager helps public sector clients achieve value from Citian’s products, build lasting relationships, and identify account growth opportunities while collaborating with Sales and Development.3+ years of Customer Success experience ideally within…