About the role

What you’ll do

• Respond accurately and promptly to intermediate-level inquiries and service requests from patients, employees, providers, vendors, and others
• Support service delivery teams and build collaborative customer relationships
• Help improve business processes while protecting confidential information
• Identify, evaluate, and resolve standard problems using established options
• Operate office equipment such as multi-line phones, printers, faxes, copiers, and scanners
• Accomplish multiple tasks in an environment with interruptions

What you’ll need

• HS Diploma or General Education Diploma (GED)
• 2 years recent relevant experience
• Knowledge of processes within one or more functions including Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle Customer Billing
• Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences
• Well-developed time management and organizational skills with the ability to prioritize and meet deadlines
• Ability to work with and maintain confidential information

Original job description