IT Technician, Gate City Casino at Delaware North · Nashua, NH · Joined
DN
IT Technician, Gate City Casino
Delaware North · Nashua, NH · Just now · 0 applicants
NewOn-siteFull-timeJunior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Junior
Team: IT · Source: jobright · Posted by joined-scrapper
About the role
Delaware North is hiring a full-time IT Technician to provide onsite first-level technical support at Gate City Casino and Sheraton Nashua in Nashua, NH. The role involves troubleshooting technology issues, managing support tickets, and escalating complex problems to maintain casino and hotel operations.
What you’ll do
Provide first-level onsite technical support
Troubleshoot technology issues
Manage support tickets
Escalate issues when appropriate
Document support work and update tickets
Maintain casino and hotel IT operations
What you’ll need
At least one year of technical support experience
Experience with IT service-management or ticketing platforms
Experience documenting support work and managing ticket queue
Working knowledge of Windows, Microsoft 365, user accounts, endpoint hardware, printers, scanners, peripherals, and network troubleshooting
Ability to troubleshoot methodically and communicate clearly with nontechnical users
Schedule flexibility including weekends and holidays
Original job description
Delaware North is hiring a full-time IT Technician to provide first-level, onsite technical support for Gate City Casino and the Sheraton Nashua. The role troubleshoots technology issues, manages support tickets, and escalates issues beyond its scope to help maintain casino and hotel operations.At least one year of hands-on technical support, help-desk,…