Customer Success Manager at insightsoftware · United States · Joined
I
Customer Success Manager
insightsoftware · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$79k–$99kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Owns customer relationships for mid-market accounts, driving adoption, renewals, and expansion to ensure retention and growth. Serves as a strategic advisor leveraging Salesforce and customer success platforms to maximize value.
What you’ll do
Serve as strategic advisor to mid-market customers
Own customer relationships from onboarding through renewals and expansion
Drive measurable customer value, retention, and account growth
Manage renewals and influence revenue outcomes
Collaborate with Sales, Legal, Finance, Product, and Services teams
Monitor and analyze customer health indicators
What you’ll need
Customer-first mindset
Commercial acumen
Executive-level communication and presentation skills
Bachelor's degree in Business or related field
3-5 years of experience in Customer Success or Account Management
Proven experience owning renewals and managing complex customer portfolios
Original job description
insightsoftware is hiring a Customer Success Manager to serve as a strategic advisor to mid-market customers. The role owns customer relationships from onboarding and adoption through renewals and expansion, driving measurable customer value, retention, and account growth.A strong customer-first mindset with passion for making customers successful…