Expedia Group is hiring a senior individual-contributor design leader to own the design direction for AI-powered servicing and customer experiences. The role involves leading complex servicing design from concept through execution, translating AI capabilities into human-centered experiences, and establishing design standards at global scale.
What you’ll do
Own the design direction for AI-powered servicing and customer experiences
Lead complex servicing design from concept through execution
Translate AI capabilities into human-centered experiences
Partner across product, engineering, research, and data science
Establish design standards at global scale
Build, scale, and coach design teams at craft and strategic levels
What you’ll need
12+ years in product design with at least 4 years leading design teams at scale
Bachelor's Degree in Design, HCI, UX, or related field (or equivalent experience)
Expertise in customer servicing, support, or CX experiences
Proven track record of designing experiences that simplify complex information and build trust
Skilled in translating ambiguous technical opportunities into clear product experiences
Deep understanding of AI and conversational design tools including LLMs, prompt engineering, Figma, and Cursor
Original job description
Expedia Group is seeking a senior individual-contributor design leader to own the design direction for its AI-powered servicing and customer experiences. The role leads complex servicing design from concept through execution, translates AI capabilities into human-centered experiences, and partners across product, engineering, research, and data science to…