Customer Success Manager at Advertising Specialty Institute · Feasterville-Trevose, PA · Joined
AI
Customer Success Manager
Advertising Specialty Institute · Feasterville-Trevose, PA · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$55k–$60kListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
ASI seeks a Customer Success Manager to onboard new distributor members and support their 18-month journey, focusing on product adoption, satisfaction, and retention. The role collaborates with Account Executives to drive member business outcomes.
What you’ll do
Guide new distributor members through onboarding
Manage the 18-month customer journey
Support product adoption and member business outcomes
Drive customer satisfaction and retention
Maintain ongoing engagement with members
Collaborate with Account Executives
What you’ll need
2 years of B2B retention/sales experience
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite
Bachelor's degree preferred or equivalent work experience
Bilingual is a plus
Collections and Microsoft Dynamics experience preferred
Original job description
Advertising Specialty Institute (ASI) seeks a Customer Success Manager to guide new distributor members through onboarding and an 18-month customer journey. The role supports product adoption, member business outcomes, satisfaction, and retention through ongoing engagement and collaboration with Account Executives.2 years' business-to-business…