Customer Care Specialist I at Deluxe · Fort Worth, TX · Joined
D
Customer Care Specialist I
Deluxe · Fort Worth, TX · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Customer Care · Source: jobright · Posted by joined-scrapper
About the role
Provides front-line customer support for a payments company, resolving inquiries, complaints, and technical issues via phone and email while collaborating with internal teams and merchant acquirers.
What you’ll do
Resolve customer inquiries, complaints, and technical issues
Handle inbound calls and emails
Research account issues
Collaborate with internal departments and merchant acquirers
Develop communication processes and procedures
Present complex technical information clearly
What you’ll need
HS/GED and 4 years of related experience or Associates and 2 years
Must be 18 years of age or older
Salesforce experience preferred
Strong communication and listening skills
Ability to work independently in a multi-task environment and as part of a team
Professional, positive image and commitment to quality standards
Original job description
First American Payments Systems, L.P. is hiring a Customer Care Specialist to provide front-line support to clients by resolving customer inquiries, complaints, and technical issues. The role handles inbound calls and emails, researches account issues, and collaborates with internal departments and merchant acquirers to resolve client concerns.HS/GED and…