Program Manager, Patient Experience at El Camino Health · Mountain View, CA · Joined
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Program Manager, Patient Experience
El Camino Health · Mountain View, CA · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Patient Experience · Source: jobright · Posted by joined-scrapper
About the role
El Camino Health seeks a Program Manager to drive patient experience improvement initiatives, develop staff capabilities, and partner with leaders. The role requires project management and Lean process improvement expertise in a clinical setting.
What you’ll do
Facilitate patient experience improvement efforts
Develop staff and leadership capabilities
Partner with leaders to advance patient experience
Align initiatives with organizational goals
Act as thought leader and operational expert in process transformation
Manage multiple changing priorities effectively
What you’ll need
Bachelor's degree in healthcare, business administration, social science, marketing, or related field
Minimum two years of project management experience with process improvement in a clinical setting
In-depth knowledge of Lean, JIT, and process flow techniques
Knowledge of inpatient and clinic operations
Proficient in Microsoft Word, Excel, PowerPoint, Access, Visio, and Outlook
Strong analytical, problem-solving, and communication skills
Original job description
El Camino Health’s Patient Experience area drives a culture of patient- and family-centered care and excellence. The Program Manager facilitates improvement efforts, develops staff and leadership capabilities, and partners with leaders to advance patient experience in alignment with organizational goals.Bachelor's degree in healthcare, business…