AI Product Support Specialist at Podium · Lehi, UT · Joined
P
AI Product Support Specialist
Podium · Lehi, UT · Just now · 0 applicants
NewOn-siteFull-timeJunior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Podium is looking for an AI Product Support Specialist to provide technical support to B2B customers using Podium's AI products. The role involves answering questions, troubleshooting issues, and helping customers succeed with the platform.
What you’ll do
Answer customer questions
Troubleshoot issues
Help customers use Podium products
What you’ll need
1+ years of support experience with online software or SaaS products and/or IT
Strong problem-solving abilities with a proactive and positive attitude
Excellent verbal and written communication skills
Ability to handle multiple tasks simultaneously and work under pressure
Ability to work independently and through ambiguity while contributing to a team environment
Familiarity with support systems such as Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, or Intercom
Original job description
Podium provides AI employees to local businesses. The AI Product Support Specialist provides technical support to B2B customers by answering questions, troubleshooting issues, and helping customers use Podium products.1+ years of experience providing support for multiple online software or SaaS products and/or IT experienceStrong problem-solving…