AAA Lead Customer Service Representative at AAA Central Penn · United States · Joined
AP
AAA Lead Customer Service Representative
AAA Central Penn · United States · Just now · 0 applicants
NewRemoteFull-timeLead
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Lead
Team: Support Center · Source: jobright · Posted by joined-scrapper
About the role
AAA Central Penn seeks a Lead Member Specialist to provide frontline leadership and support day-to-day Support Center operations. The role involves coaching Member Specialists, resolving escalations, and assisting members across membership, roadside assistance, and dispatch services in a remote, fast-paced environment.
What you’ll do
Providing frontline leadership
Supporting day-to-day Support Center operations
Coaching Member Specialists
Assisting members across service areas
Resolving escalations
Supporting efficient, high-quality service
What you’ll need
High school diploma or equivalent
At least 2 years of customer service experience
Strong communication skills to assist customers by phone, email, text, and chat
Comfortable working in a fast-paced environment and adapting to changing priorities
Ability to learn and support multiple business areas, including Membership Services, Roadside Assistance, and Dispatch
Strong computer skills, organization, attention to detail, and accuracy; call center, dispatch, leadership, or supervisory experience is a plus
Original job description
AAA Central Penn is hiring a Lead Member Specialist to provide frontline leadership and support day-to-day Support Center operations. The role focuses on coaching Member Specialists, assisting members across service areas, resolving escalations, and supporting efficient, high-quality service.High school diploma or equivalentAt least 2 years of customer…