Ramp is seeking a strategic, data-driven leader to own scaled customer success programs for micro-SMB customers. The role emphasizes self-service onboarding, customer education, operational efficiency, team development, and cross-functional work to improve activation, expansion, and satisfaction.
What you’ll do
Lead scaled customer success programs for micro-SMB customers
Drive self-service onboarding and activation
Build customer education content and webinars
Improve operational efficiency across CS programs
Develop and manage a high-performing team
Partner cross-functionally to drive activation, expansion, and satisfaction
What you’ll need
4+ years in consulting, CS operations, revenue/business operations, or strategy in high-growth B2B SaaS
2+ years of people management leading CS or operations teams
Proven success building or optimizing scalable programs and processes
Strong analytical skills turning data into dashboards and measurable outcomes
Skilled at cross-functional leadership and influencing senior stakeholders
Customer-facing or quota-carrying experience exceeding goals
Original job description
Ramp is hiring a strategic, data-driven leader to shape and lead scaled customer success programs for micro-SMB customers. The role focuses on self-service onboarding and activation, customer education, operational efficiency, team development, and driving customer activation, expansion, and satisfaction through cross-functional partnership.4+ years in…