Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Harvey is hiring a Customer Success Manager to guide mid-market clients through implementation and adoption of its legal AI platform, managing relationships and driving retention. The role requires Portuguese fluency and experience from legal firms or SaaS organizations.
What you’ll do
Guide mid-market clients through implementation and adoption of AI technology
Manage client relationships and drive customer value and retention
Develop scalable processes and solutions for the customer success program
Influence stakeholders at various levels through strategic planning
What you’ll need
Professional working proficiency in Portuguese
Experience in legal firms or SaaS organizations
Direct experience managing a high volume of client cases and/or customers
Excellent communication and strategic planning skills
Results-driven with ability to prioritize competing tasks and demanding customers
Team player with empathetic, committed, structured, motivated, and collaborative mindset
Original job description
Harvey hires a Customer Success Manager to guide mid-market clients through implementation and adoption of its AI technology. The role manages client relationships, drives customer value and retention, and develops scalable processes and solutions for the customer success program.Must have professional working proficiency in PortugueseExperienced…