Regional Manager, Customer Success at Zetron · United States · Joined
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Regional Manager, Customer Success
Zetron · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Manages regional customer accounts for Zetron's command and control communications systems, focusing on renewals, customer health, adoption, and expansion. Coordinates with sales, support, product, and engineering teams to resolve issues and enhance the post-delivery customer experience.
What you’ll do
Manage regional customer accounts and build relationships
Monitor customer health and support renewals
Drive adoption, satisfaction, and identify expansion opportunities
Coordinate with Sales, Support, Product, Engineering, and other teams to resolve issues
Improve post-delivery customer experience
Lead cross-functional initiatives and manage escalations
What you’ll need
4+ years in Customer Success, Account Management, Professional Services, or similar customer-facing role in Public Safety/Critical Communications
Experience supporting customers in public safety, critical communications, or command and control environments
Experience managing customer relationships with proactive outreach, issue follow-up, adoption support, and stakeholder management
Experience with enterprise software, communications systems, or complex technology solutions
Familiarity with CRM, Support, and Customer Success platforms such as Zoho CRM, Zoho Desk, Salesforce, Gainsight
Ability to travel overnight and valid driver's license
Original job description
Zetron, a global provider of interoperable command and control systems, is seeking a Regional Manager, Customer Success. The role manages regional customer accounts, builds relationships, monitors customer health, supports renewals, drives adoption and satisfaction, and identifies expansion opportunities. The position coordinates with Sales, Support,…