Records Support Specialist at Steno · United States · Joined
S
Records Support Specialist
Steno · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
$24–$29/hrListed
Workplace
Remote
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Steno is hiring a Records Support Specialist to serve as the first point of contact for law firm clients using its Records Retrieval service, managing intake through resolution, coordinating with teams, and handling sensitive health information.
What you’ll do
Serve as first point of contact for law firm clients
Manage client requests from intake through resolution
Coordinate with retrieval and internal teams
Handle sensitive health information
Help develop support processes
What you’ll need
1-3 years of phone-based customer support
Strong written and verbal communication skills
Organized and process-driven
Experience with Zendesk, Slack, and records request platforms
Familiarity with HIPAA and handling sensitive information
Background in healthcare admin, medical records, personal injury, or legal ops
Original job description
Steno is hiring a Records Support Specialist as the first point of contact for law firm clients using its Records Retrieval service. The role supports client requests from intake through resolution, coordinates with retrieval and internal teams, handles sensitive health information, and helps develop support processes.You have 1-3 years of phone-based…