IT Incident Management & Resolution Engineer at Partners Group · New York, NY · Joined
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IT Incident Management & Resolution Engineer
Partners Group · New York, NY · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
$90k–$115kListed
Workplace
On-site
Job type
Full-time
Level
Senior
Team: IT · Source: jobright · Posted by joined-scrapper
About the role
Partners Group seeks an IT Incident Management & Resolution Engineer (L2) to provide escalated onsite technical support in its New York office, managing service tickets, resolving endpoint, application, and connectivity issues, and supporting IT/AV events. The role requires 5-7 years of Service Desk experience with Windows 11 and the M365 stack, plus strong customer service and stakeholder management skills.
What you’ll do
Provide escalated technical support to employees and visitors
Manage service tickets and resolve endpoint, application, and connectivity issues
Support IT/AV events and corporate video conferencing
Assist with systems administration and infrastructure projects
Build and maintain relationships with stakeholders at all levels
What you’ll need
5-7 years of Service Desk / Technical Support experience
Excellent knowledge of Windows 11 and M365 stack including Active Directory, Azure AD, Intune, Teams, SharePoint, OneDrive, ServiceNow, and Conditional Access
Experience in remote support and corporate video conferencing (MS Teams, Zoom)
Experience with corporate events IT/AV setup and support
Strong customer service, communication, and problem-solving skills
Financial industry experience and ITIL certification strongly preferred
Original job description
Partners Group is hiring an IT Incident Management and Resolution Engineer - L2 to provide escalated technical support to employees and visitors in its New York office. The role manages service tickets, resolves endpoint, application, and connectivity issues, supports IT/AV events, and assists with systems administration and infrastructure projects.At…