Customer Experience Manager at Zūm · United States · Joined
Z
Customer Experience Manager
Zūm · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$115k–$145kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Zūm seeks a Customer Experience Manager to own district relationships after contract signing, coordinating service delivery, issue resolution, retention, renewals, onboarding, and adoption of the Zūm CMX platform. The role requires strong presentation skills and cross-functional coordination with operations teams.
What you’ll do
Own district relationships after contract signing
Coordinate service delivery
Manage issue resolution
Drive retention and renewals
Support onboarding
Drive adoption of Zūm CMX platform
What you’ll need
5+ years in customer experience/success, account management, or district-level roles in student transportation, logistics, SaaS, or similar field
Strong presentation skills with executive-ready materials for district leaders or boards
Proven ability to coordinate with operations teams and drive cross-functional work
Exceptional organization and follow-through with multiple districts and deadlines
Fluency with customer data turned into weekly action
Bachelor's degree or equivalent experience
Original job description
Zūm provides technology-enabled student transportation for school districts. The Customer Experience Manager owns district relationships after contract signing, coordinating service delivery, issue resolution, retention, renewals, onboarding, and adoption of the Zūm CMX platform.5+ years in customer experience/success, account management, or…