ServiceNow Platform Lead, IT at Harvard Business School · Boston, MA · Joined
HS
ServiceNow Platform Lead, IT
Harvard Business School · Boston, MA · Just now · 0 applicants
NewHybridFull-timeLead
Pay
$130k–$140kListed
Workplace
Hybrid
Job type
Full-time
Level
Lead
Team: IT · Source: jobright · Posted by joined-scrapper
About the role
Harvard Business School seeks a ServiceNow Platform Lead to own the stability, usability, and evolution of its enterprise ServiceNow platform, providing hands-on technical leadership and coordinating internal and vendor resources. The role drives platform strategy, service delivery, and continuous improvement while supervising work and collaborating with stakeholders.
What you’ll do
Own the stability, usability, and evolution of the enterprise ServiceNow platform
Provide hands-on technical leadership and coordinate internal and vendor resources
Drive platform strategy, service delivery, and continuous improvement
Manage ServiceNow upgrades, release management, instance governance, and application scoping
Oversee integrations, technical documentation, and platform APIs
Supervise or direct the work of others
What you’ll need
Minimum of seven years' post-secondary education or relevant work experience
Hands-on ServiceNow administration and/or development experience across ITSM and additional products such as ITOM, CSM, HRSD, FSM, SPM, or custom scoped applications
Experience with ServiceNow upgrades, release management, instance governance, update sets or source control, and technical documentation
Working knowledge of ServiceNow integrations and web services including REST/SOAP, IntegrationHub, import sets, transform maps, and MID Server concepts
Experience with ServiceNow scripting and platform APIs including JavaScript, Glide APIs, business rules, script includes, client scripts, and flow or workflow automation
Experience with ServiceNow implementations including Field Service Management, and ability to supervise others and manage vendor and stakeholder relationships
Original job description
Harvard Business School is hiring a ServiceNow Platform Lead to own the stability, usability, and evolution of its enterprise ServiceNow platform. The role provides hands-on technical leadership, coordinates internal and vendor resources, and drives platform strategy, service delivery, and continuous improvement.Minimum of seven years' post-secondary…