IT Service Desk Analyst II at Emory Healthcare · United States · Joined
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IT Service Desk Analyst II
Emory Healthcare · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Provide IT service desk support for Emory Healthcare, handling incidents via phone, email, voicemail, and customer submissions while troubleshooting and resolving technical issues to ensure a positive customer experience.
What you’ll do
Support IT issues reported by phone, email, voicemail, and customer-submitted incidents
Document and troubleshoot incidents
Resolve or assign incidents appropriately
Ensure a positive customer experience
What you’ll need
Associate's degree in computer science and one year of direct user support help desk experience including Microsoft Office Suite, or two years of computer support operations experience without a degree
Previous Service Desk experience for a healthcare organization
High volume IT Service Desk experience
Original job description
Emory Healthcare is hiring an IT Service Desk Analyst II to provide customer support for IT issues reported by phone, email, voicemail, and customer-submitted incidents. The role documents, troubleshoots, resolves, or assigns incidents and helps ensure a positive customer experience.Associate's degrees in computer science and one year experience in a…