Software Development Engineer, Amazon Customer Service at Amazon · Seattle, WA · Joined
A
Software Development Engineer, Amazon Customer Service
Amazon · Seattle, WA · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$144k–$194kListed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Amazon Customer Service · Source: jobright · Posted by joined-scrapper
About the role
Amazon is seeking a Software Development Engineer to build and expand AI-guided customer service features, focusing on distributed services, instrumentation, and generative AI to improve issue understanding and automated resolutions.
What you’ll do
Develop distributed services for customer service workflows
Implement instrumentation and monitoring solutions
Build generative AI capabilities for automated resolutions
Improve issue understanding through AI-guided features
What you’ll need
3+ years of non-internship professional software development experience
2+ years of design and architecture experience for new and existing systems
1+ years of experience with large-scale, multi-tiered, distributed software applications
1+ years of Object Oriented Design experience
Bachelor's degree in Computer Science, Engineering, Mathematics, or related field
3+ years of full software development life cycle experience
Original job description
Amazon is hiring a Software Development Engineer to build and expand AI-guided Customer Service features. The role focuses on distributed services, instrumentation, and generative AI capabilities that improve issue understanding, automated resolutions, and customer service workflows.3+ years of non-internship professional software development experience…