Block's Square Account Management team seeks a remote Retention Account Manager to help SMB merchants reduce churn, rediscover platform value, and grow contract adoption through retention and growth opportunities.
What you’ll do
Reduce churn and grow contract adoption among SMB merchants
Address customer concerns and improve retention strategies
Discover and close retention and growth opportunities
Manage a pipeline to achieve revenue targets
Partner with internal teams on retention initiatives
What you’ll need
5+ years experience in Sales, Account Management, or related field
Experience discovering and closing retention and growth opportunities
Experience successfully managing a pipeline to achieve revenue targets
Excellent negotiation and financial literacy skills
Excellent storytelling and vision setting skills
Excellent organizational, analytical, written, and verbal communication skills
Original job description
Block’s Square Account Management team seeks a Retention Account Manager to help SMB merchants rediscover the value of its platform. The role focuses on reducing churn, growing contract adoption, addressing customer concerns, and improving retention strategies in partnership with internal teams.5+ years experience in Sales, Account Management, or related…