Customer Success Manager at Twilio · United States · Joined
T
Customer Success Manager
Twilio · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Twilio is hiring a remote Senior Customer Success Manager to guide strategic customers through the post-sales lifecycle, driving product adoption, satisfaction, retention, and account growth while coordinating with internal teams and advising customer stakeholders.
What you’ll do
Develop and implement strategies to maximize revenue growth and product adoption
Build and sustain relationships with stakeholders across all levels and business units
Engage executive stakeholders through presentations and discussions
Simplify complex issues and develop actionable strategies for clients
Align internal teams and external stakeholders
Manage significant customer relationships and portfolios representing $5M–$15M+ ARR
What you’ll need
4–6 years of direct experience in Customer Success, Account Management, or Strategic Account Management in B2B technology or SaaS
Experience working within or supporting Fortune 500 companies or similarly large organizations
Expert in customer strategy development with data-driven insights and best practices
Excellent communication skills for engaging executive stakeholders
Skilled in problem-solving and simplifying complex issues
Passionate about leveraging data and technology such as analytics, APIs, and SQL
Original job description
Twilio is hiring a Customer Success Manager to guide strategic customers through the post-sales lifecycle and help them realize value from its platform. The role drives product adoption, customer satisfaction, retention, and account growth while coordinating with internal teams and advising customer stakeholders.4–6 years of direct experience in Customer…