Senior Product Manager, Service Enablement at Ford Pro · Dearborn, MI · Joined
FP
Senior Product Manager, Service Enablement
Ford Pro · Dearborn, MI · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
$116k–$218kListed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Team: Service Enablement · Source: jobright · Posted by joined-scrapper
About the role
Lead the product roadmap for after-sales service and support tools for battery energy storage products, driving the responsible deployment of agentic AI to improve customer outcomes and business performance.
What you’ll do
Define product roadmap for digital service and support tools
Lead deployment of agentic AI in service workflows
Partner across teams to improve customer outcomes
Evolve product strategy based on research and data
Manage 0-to-1 digital product development from discovery to launch
Measure business and customer outcomes
What you’ll need
10+ years of experience in Product Management in large-scale environment
5+ years leading digital product development or AI-enabled products from planning to launch
3+ years building systems with autonomous AI and ensuring reliability
3+ years of 0-to-1 digital product development with substantial ownership
Experience with software handling substantial data or connecting to equipment
Domain knowledge in after-sales service, field service management, or related areas
Original job description
Ford Energy is seeking a Senior Product Manager to lead the digital tools used for after-sales service and support across the ownership lifecycle of its battery energy storage products. The role defines the product roadmap and leads responsible deployment of agentic AI in service workflows, partnering across teams to improve customer outcomes and business…