Client Concierge Specialist at Velosio · Atlanta, GA · Joined
V
Client Concierge Specialist
Velosio · Atlanta, GA · Just now · 0 applicants
NewHybridFull-timeJunior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Velosio seeks a Client Concierge Specialist to act as the primary contact for client inquiries and technical issues, coordinating with internal teams and managing support tickets. The role provides product and licensing guidance and focuses on improving the overall client experience.
What you’ll do
Serve as the primary contact for client inquiries, requests, and technical issues
Coordinate with internal teams to resolve client needs
Manage support tickets
Provide product and licensing guidance
Help improve the client experience
What you’ll need
Bachelor's Degree in a related field
Proven experience in client service or technical support, preferably in a software or technology environment
Strong problem-solving, troubleshooting, and analytical skills
Excellent verbal and written communication skills
Exceptional client service orientation with focus on client satisfaction; ability to multitask and prioritize
Familiarity with CRM systems, ticketing systems, and remote support tools desirable
Original job description
Velosio is hiring a Client Concierge Specialist to serve as the primary contact for client inquiries, requests, and technical issues. The role coordinates with internal teams, manages support tickets, provides product and licensing guidance, and helps improve the client experience.Bachelor's Degree in a related fieldProven experience in a client service…